REFUND POLICY:
”Refunds will be done only through the Original Mode of Payment. Please allow for up to 45days for the refund transfer to be completed.”
RETURN POLICY :
We accept returns within 7 days of receipt, only if their delivery packaging has not been opened or the products are damaged or wrong product. Please notify us and return the box in its original packaging. In such instances, we will endeavour to send you another or refund the payment.
We can only accept returns of products that have not been tampered with, are sealed and remain in the original packaging. If all these conditions are met, please ship your products back to us using a registered courier service and we will issue a full refund. Please note that we reserve the right to refuse any returned shipments if the product has been used or tampered with. Shipping & Handling fees are non-refundable.
CANCELLATION POLICY
Customer can cancel their order/requested service within 24 hours; refunds will be made back to the payment solution used initially by the customer
We understand that plans can change unexpectedly. To accommodate our clients’ needs while maintaining the integrity of our services, we have established the following cancellation policy:
DELIVERY PLOCIY
We deliver our Products to all Countries and mainly UAE. Shipping will be done by a third-party courier.
Delivery within UAE cities shall be in to Other Countries. UAE Delivery Fees will be a Flat Rate of AED: 10 and Delivery Fees outside UAE will be mentioned on the checkout page depending on the country and location. Avoid any delivery delay by providing your full address along with your contact details.
You are eligible for refund in the following cases:
- Product is lost during shipping (if it is sent by courier)
- Product is not delivered even after 2 working days from actual delivery date selected during checkout
- Product not in stock, out of boundary, cannot be delivered or shipped due to any other reasons
- Product is damaged when you receive the parcel
- No Refund for reasons other than damaged container or quality issues reported within 24 hours of delivery
If you have any other reasons to ask for refund, please call us, we would be happy to clarify you. Just making money is not our intention, we wish to keep you happy & delighted!
You are NOT eligible for refund in the following cases:
- Shipment was returned due to incorrect address or availability of the customer / buyer. However customer can pick this up from our office within 7 days from the date of order. Any claims made after 7 days will not be entertained and the customer is not eligible for refund of money.
- Customer refused to accept for reasons other than damage.
- Quality issues reported after 3 days of delivery.